Overview
Fine art prints and artistic merchandise purchased through my shop are generally considered final sale. If there is evidence of a misprint on an item and the buyer still has the documentation proving that this item was purchased through this site, there is room for discussion regarding a replacement for the item. Art prints that have been framed, altered, or damaged by the buyer are ineligible for a replacement. There is no return or refund policy for fine arts prints.
Replacement Process
Buyers are required to provide photos within 48 hours of receipt to process a replacement. Replacement inquiries are only accepted within 20 days of the initial purchased date. Replacements cannot be issued on the basis of taste.
Once your replacement case is received and inspected, we will send you an email to notify you that we have received your case. We will also notify you of the approval or rejection of your replacement case, and if you are approved, we will provide information regarding the new shipment terms.
Need help?
Contact me at inquiries@jemeahtscott.com for questions related to replacements, general inquiries regarding my creative process, and more. Thank you for your dedication to my creative world!