Refund policy

Overview

Fine art prints and artistic merchandise purchased through my shop are generally considered final sale. I use a reputable, third party print distribution center to handle the production of my fine art custom prints. For domestic US shipping, expect to receive your print within a two week period. If there is evidence of a misprint or a prominent defect on an item and the buyer still has the documentation proving that this item was purchased through this site, there is room for discussion regarding a replacement for the item. Art prints that have been framed, altered, or damaged by the buyer are ineligible for a replacement. There is no return or refund option for fine arts prints.

Replacement Process

Buyers are required to provide photos within 48 hours of receipt to process a replacement. These photos must be high definition and must clearly showcase what the buyer considers defective. Replacement inquiries are only accepted within 20 days of the initial purchased date. Replacements cannot be issued on the basis of taste. Once your replacement case is received and inspected, I will send you an email to notify you that I have received your case. I will also notify you of the approval or rejection of your replacement claim, and if you are approved, I will provide information regarding the new shipment terms. Please rest assured that claims will be handled as swiftly and smoothly as possible.

Need help?

Contact me at inquiries@jemeahtscott.com for questions related to your order, general inquiries regarding my creative process, and more. Thank you for taking part in my creative space!

Note: This policy is effective as of August 14, 2026 and was last updated on this date.